CVPD Scripting-Part2

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Location: Bangalore, Delhi, Chennai & Hyderabad – India

 

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Cisco CVPD Scripting Part 2 Training

Overview

Cisco CVPD Scripting Part 2 Training class provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.

Prerequisites

    •  Cisco CVPD Scripting Part 1 or programming experience in Call Studio 

Outline

JavaScript:  Add an incredible amount of functionality that was not formerly available:
    •    String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.

    •    Math functions: round, floor, ceiling, truncate, random numbers, etc.)

    •    Date functions: date or time arithmetic, validate dates, create formatted date/time variables

REST Web Service calls and XML: Learn to work with RESTful web services
    •    Testing RESTful web service interface in a Web Browser using Rest Client Extension

    •    Learn XPath syntax to parse XML response and using free online tools

    •    How to use the Studio REST Client Element  and to parse XML responses in Studio   

    •    Fetchtimeout and Fetchaudio review          

REST Web Service calls and JSON:
    •    Learn JSON syntax, how to parse JSON responses, and test using free online tools     

    •    Use the Studio Rest Client element and  JavaScript in Studio to parse JSON results    

SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services
    •    SOAPUI to test web service connection outside of Studio 

    •    Using the Studio Web Services Element

Database: Use the SQL Database element in Studio
    •    Select data and execute stored procedures on a SQL-based database

    •    Select multiple rows into XML and parse the result              

    •    Event Handling to catch exceptions and switch to backup database

Modularization  and Multiple applications
    •    SubFlows – Subroutines (or ‘functions) for reusability and readability          

    •    Subdialogs – Calling another Studio application as a subroutine

    •    Application Transfers – Go to another Studio application without returning

Event Handling: Adding event handling globally, in subflows, or element-level
    •    LastException variable   

    •    Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions

    •    Creating an Error Element to catch any unhandled exceptions           

    •    Use Cisco Log Parser Tool

Speech Recognition: Working with Nuance Speech Recognition
    •    Understanding grammars: builtin, inline, external

    •    Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary

    •    Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars

    •    Work with multiple results (N-Best list) Global Commands 

Summary

Cisco CVPD Scripting Part 2 Training course is a five-day instructor-led, hands-on training course that shows you everything you need to learn about designing and debugging self-service apps using CVP Call Studio and CVP VXML Server. You will exit the CVP Call Studio program class and return to work prepared to launch the first job. Moreover, Ciso CVPD Scripting Training course puts a heavy focus on functional technology development of IVR Self-Service applications using the Cisco CVP Call Studio and VXML Server.