eServices 8.5 Administration

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Location: Bangalore, Delhi, Chennai & Hyderabad – India

 

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Genesys EServices 8.1 Administration Training

Genesys EServices 8.5 Administration Training engages students in hands-on activities during which they configure, install, and test e Services applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.

 

Course Objectives:

After completing this course, a student will be able to:

  • Plan a basic eServices solution deployment
  • Understand and configure application connections
  • Understand and configure key options for eServices applications
  • Install eServices components
  • View logs to confirm key log messages are present
  • Test
  • Apply troubleshooting and log analysis skills to solve any issues

Target Audience:

eServices 8.5 Administration is intended for anyone with a technical role encompassing job functions involving E Services system applications, configuration, maintenance, operation, and/or deployment.

 

Software Version:

This course uses Genesys eServices version 8.5.

Course Prerequisites:

Completion of the following:

Skills Required:

    • Understanding and experience deploying Genesys Framework
    • Understanding and experience deploying Orchestration Platform
    • Understanding of the eServices Solution and its architecture
    • Ability to describe and use Genesys Resource Capacity Planning
    • Ability to explain eServices interaction flow models
 

 

genesys eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test E Services applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.

eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.

Course Objectives:

After completing this course, a student will be able to:

  • Plan a basic eServices solution deployment
  • Understand and configure application connections
  • Understand and configure key options for eServices applications
  • Install eServices components
  • View logs to confirm key log messages are present
  • Test
  • Apply troubleshooting and log analysis skills to solve any issues

Target Audience:

eServices 8.5 Administration is intended for anyone with a technical role encompassing job functions involving eServices system applications, configuration, maintenance, operation, and/or deployment.

Software Version:

This course uses Genesys eServices version 8.5.

Course Prerequisites:

Completion of the following:

Skills Required:
    • Understanding and experience deploying Genesys Framework
    • Understanding and experience deploying Orchestration Platform
    • Understanding of the eServices Solution and its architecture
    • Ability to describe and use Genesys Resource Capacity Planning
    • Ability to explain eServices interaction flow models
 

genesys eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.

eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.

Course Objectives:

After completing this course, a student will be able to:

  • Plan a basic eServices solution deployment
  • Understand and configure application connections
  • Understand and configure key options for eServices applications
  • Install eServices components
  • View logs to confirm key log messages are present
  • Test
  • Apply troubleshooting and log analysis skills to solve any issues

Target Audience:

eServices 8.5 Administration is intended for anyone with a technical role encompassing job functions involving eServices system applications, configuration, maintenance, operation, and/or deployment.

Software Version:

This course uses Genesys eServices version 8.5.

Course Prerequisites:

Completion of the following:

Skills Required:
    • Understanding and experience deploying Genesys Framework
    • Understanding and experience deploying Orchestration Platform
    • Understanding of the eServices Solution and its architecture
    • Ability to describe and use Genesys Resource Capacity Planning
    • Ability to explain eServices interaction flow models
 

genesys eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.

eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.

Course Objectives:

After completing this course, a student will be able to:

  • Plan a basic eServices solution deployment
  • Understand and configure application connections
  • Understand and configure key options for eServices applications
  • Install eServices components
  • View logs to confirm key log messages are present
  • Test
  • Apply troubleshooting and log analysis skills to solve any issues

Target Audience:

eServices 8.5 Administration is intended for anyone with a technical role encompassing job functions involving eServices system applications, configuration, maintenance, operation, and/or deployment.

Software Version:

This course uses Genesys eServices version 8.5.

Course Prerequisites:

Completion of the following:

Skills Required:
    • Understanding and experience deploying Genesys Framework
    • Understanding and experience deploying Orchestration Platform
    • Understanding of the eServices Solution and its architecture
    • Ability to describe and use Genesys Resource Capacity Planning
    • Ability to explain eServices interaction flow models
 

genesys eServices 8.5 Administration engages students in hands-on activities during which they configure, install, and test eServices applications. Work includes the core eServices applications as well as channel-specific components such as those for: e-mail, chat, social media, sms.